Analisis Key Performance Indikator (Studi Kasus pada PT. Asgility)
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Aug 3, 2020
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Abstract
The aim study is to analyze the effect of delivery orders, custom clearance, and delivery on key performance indicators (KPI), using the correlational method at PT. Agility as freight forwarding. Data collection by survey. The result that issuance of delivery orders has no effect on delivery, custom clearance has a direct effect on delivery, issuance of delivery orders has a direct effect on KPI achievement, custom clearance has a direct effect on KPI achievement, and finally delivery has a direct effect on KPI achievement.
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References
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Mallory, D., (2003), What is a Delivery Order ? (http://www.wisegeek.com/what -is-a-deliver-order.htm, diakses tanggal 20 Februari 2019).
Moeheriono, (2012), Perencanaan, Aplikasi dan Pengembangan Indikator Kinerja Utama (IKU) Bisnis dan Publik, Jakarta: Penerbit PT. RajaGragindo Persada.
Muphy, P.R., and Daley, J.M., (2001), Profiling international freight forwarder: An update, International Journal of Physical Distribution and Logistics Management, 31 (3): 152-168.
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Sugiono, (2012), Metode Penelitian Kuantitatif, Kualitatif dan R & D, Bandung: Alfabeta.
Suyono, R. P., (2007), Shipping Pengangkutan International Ekspor Impor Melalui Laut Edisi Keempat, Jakarta: Penerbit PPM.
Wood, D.F., Barone, A.P., Murphy, P.R., Wardlow, D.L. (2002), International Logistics, Second Edition. New York: Amacom.
Bernal, S.M.H., Burr, C., and Johnsen, R.E., (2002), Competitor networks: International competitiveness through collaboration-The case of small freight forwarders in the high-tech forwarder network, International Journal of Entrepreneurial Behaviour and Research, 8 (5): 239-253.
Berry, L.L., Parasuraman, A., (1991), Marketing Services – Competing through Quality, New York: the Free Press.
Bucki, J., (2015), Key Performance Indicators (KPI) – A definition of Key Performance Indicators, (http://operationstech.about.com/od/glossary/g/KPI.htm, diakses tanggal 20 Februari 2019).
Christopher, M., (2011), Logistics and Supply Chain Management, HarLow: Prentice Hall.
Cravens, D.W., and Piercy, N.F., (2013), Strategic Marketing, Tenth Edition. New York: McGraw-Hill.
Hutabarat, R., (1991), Transaksi Ekspor Impor Edisi Kedua, Jakarta: Penerbit Erlangga.
Jafar, M., (2015), Kepabeanan Ekspor Impor, Jakarta: Penerbit PT. Pro Insani Cendekia.
Gudono, (2014), Analisis Data Multivariat Edisi 3, Yogyakarta: BPFE.
Jayani, D.H., (2019), Biaya Logistik Indonesia Tertinggi di Asia, (https://databoks.katadata.co.id/datapublish/2019/06/12/biaya-logistik-indonesia-tertinggi-di-asia , diakses 20 Juni 2020).
Lambert, D.M., Stock, J. R., Ellram, L.M., (1998), Fundamentals of Logistic Management, Boston: Mc Graw-Hill.
Lasse, D.A., (2014), Manajemen Kepelabuhanan, Jakarta: Penerbit PT. RajaGragindo Persada.
Lasse, D.A., (2015), Manajemen Bisnis Transportasi Laut, Carter dan Klaim, Jakarta: Penerbit PT. RajaGragindo Persada.
Latan, H., Temalagi, S., (2013), Analisis Multivariate – Teknik dan Aplikasi Menggunakan Program IBM SPSS 20.0, Bandung: Alfabeta.
Lee, E.S., (2010), Knowledge Acquisition and Maritime Logistics Value: In Inter Organisational Relationship Perspektif, Thesis, School of Management and Language Hariot Watt University.
Mallory, D., (2003), What is a Delivery Order ? (http://www.wisegeek.com/what -is-a-deliver-order.htm, diakses tanggal 20 Februari 2019).
Moeheriono, (2012), Perencanaan, Aplikasi dan Pengembangan Indikator Kinerja Utama (IKU) Bisnis dan Publik, Jakarta: Penerbit PT. RajaGragindo Persada.
Muphy, P.R., and Daley, J.M., (2001), Profiling international freight forwarder: An update, International Journal of Physical Distribution and Logistics Management, 31 (3): 152-168.
Rouse, M., (2015), Key Performance Indicator Definition, (http://searchcrm.techtarget.com, diakses tanggal 20 Februari 2019).
Sugiono, (2012), Metode Penelitian Kuantitatif, Kualitatif dan R & D, Bandung: Alfabeta.
Suyono, R. P., (2007), Shipping Pengangkutan International Ekspor Impor Melalui Laut Edisi Keempat, Jakarta: Penerbit PPM.
Wood, D.F., Barone, A.P., Murphy, P.R., Wardlow, D.L. (2002), International Logistics, Second Edition. New York: Amacom.