Optimalisasi Prosedur Pelayanan Perusahaan Pelayaran Sebagai Agen Bunker Dalam Pemuatan Oil product
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Abstract
This research aims to determine the service activities of PT. Arghaniaga Pancatunggal (APT) is a shipping company and Pertamina's official bunker agent that provides ship fuel refueling (supply bunker) for loading fuel from Pertamina's Oil Fuel Terminal located at the Tanjung Intan Port Pier in Cilacap to MT ships. Anugerah Dewi 2. The method in this research is qualitative, with the analysis used is qualitative descriptive analysis by conducting interviews, observations and document reviews to describe the expected conditions of the service activity process and the readiness of the documents must be fulfilled for the loading of oil products in the form of MFO and B35 of 650 KL at the Tanjung Intan Port Multipurpose pier to MT. Anugerah Dewi 2 to be distributed to meet the ship's fuel needs (bunker supply). The stages that need to be gone through are starting from obtaining a permit for loading and unloading dangerous goods from the port authority, berthing the ship, installing hoses or pipes to the manifold, checking readiness and safety before loading, ensuring that the start line up starts to flow. Then the next stage is monitoring, checking and active communication to ensure smooth and measurable flow (steady rate), and the final stage is topping off.
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